1. Introduction

At AVB Tuning, your privacy is extremely important to us. We are committed to protecting your personal information and ensuring that your experience with us is secure, transparent, and respectful of your rights under the Protection of Personal Information Act (POPIA) and all other applicable South African laws.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you interact with our website, social media pages, or in-person services. By using our website or providing your information, you agree to the terms outlined here.

2. Information We Collect

We may collect and process the following types of personal and non-personal information:

• Personal Identification Details: Your full name, ID number, address, email, and phone number.
• Vehicle Information: Make, model, year, VIN, and tuning details.
• Transactional Information: Records of services requested or completed.
• Communication Records: Emails, messages, or enquiries submitted to us.
• Website Usage Data: IP address, browser type, cookies, and analytics data to improve user experience.
• Marketing Preferences: Information about your interest in specific services or offers.

3. How We Collect Information

• When you fill out contact or booking forms on our website.
• When you message us via WhatsApp, Facebook, Instagram, or email.
• During consultations, diagnostics, or service bookings.
• Automatically through website analytics tools such as Google Analytics or Meta Pixel.

4. How We Use Your Information

We use your personal information to:

• Provide and manage our tuning and performance services.
• Respond to your enquiries, requests, and feedback.
• Process service bookings, payments, and follow-ups.
• Improve our website, products, and customer service.
• Communicate updates, promotions, or relevant offers (only with your consent).
• Comply with legal obligations and industry standards.

We always aim to use your information only for the purpose for which it was collected and only when necessary.

5. Sharing of Information

AVB Tuning does not sell, rent, or trade your personal data. We may share limited information only when:

• Required by law or government authorities.
• Working with trusted service providers who assist in hosting, marketing, or IT support (bound by confidentiality agreements).
• Necessary to protect our legal rights, property, or safety, or that of our clients and partners.

6. Data Storage and Security

We take all reasonable technical and organizational measures to protect your information against unauthorized access, loss, or misuse. These include:

• Secure data storage systems
• Password-protected access
• Encrypted communication where applicable
• Regular system updates and monitoring

However, no online system is 100% secure, and you share information with us at your own discretion.

7. Your Rights Under POPIA

As a South African resident, you have the right to:

• Access the personal data we hold about you.
• Request correction or deletion of your information.
• Withdraw consent for direct marketing communications.
• Lodge a complaint with the Information Regulator of South Africa if you believe your privacy has been violated.

You may exercise these rights by contacting us using the details below.

8. Cookies and Tracking Technologies

Our website may use cookies and similar tracking tools to:

• Remember your preferences and improve browsing experience.
• Analyze site traffic and user behavior.
• Measure the effectiveness of advertising campaigns.

You can control or delete cookies through your browser settings, though some features may not function properly if disabled.

9. Data Retention

We retain your personal data only as long as necessary to provide services, comply with legal requirements, resolve disputes, and enforce agreements. When data is no longer needed, it will be securely deleted or anonymized.

10. External Links

Our website or social media may contain links to third-party sites. AVB Tuning is not responsible for the privacy practices or content of external websites. We recommend reviewing their privacy policies before sharing any personal information.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The latest version will always be available on our website with the “Effective Date” updated at the top.